Process Optimization Program Manager

Overview Leads operational process improvement initiatives focused on optimizing blood collections operations, reducing product discards, lowering donor deferrals, and improving collection accuracy by blood type and product demand. Partners with Collections, Recruitment, Manufacturing, Quality, and operational leadership teams to design, implement, validate, and sustain improvements that enhance donor experience, operational efficiency, product utilization, and blood supply alignment across the organization. This role serves as both an operational improvement leader and hands-on change agent responsible for identifying opportunities, implementing solutions, measuring outcomes, and validating operational and financial impact related to donor collections and blood *This position is a hybrid role, requiring some days in office. Responsibilities ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Leads improvement initiatives focused on reducing blood product discards, minimizing donor deferrals, and improving blood type and product collection accuracy Drives operational strategies that align donor collections with inventory demand, utilization trends, and organizational blood supply goals Facilitates cross-functional improvement teams and prioritize high-impact operational initiatives across Collections, Recruitment, Manufacturing, and Quality functions Conducts operational assessments, workflow analysis, and on-site observations to identify process gaps, inefficiencies, workflow variation, and opportunities for improvement. Analyzes donor collection processes to improve donor qualification rates, reduce avoidable deferrals, and enhance donor retention and experience Supports initiatives that improve collection mix management, ensuring the right blood products are collected from the right donors at the right time Identifies and implements operational changes that reduce over-collection, expiration risk, and product waste Analyzes operational, donor, and inventory performance data to identify trends, risks, inefficiencies, and improvement opportunities Develops performance metrics, dashboards, and operational reporting tools related to discards, donor deferrals, collection productivity, blood type alignment, and product utilization Establishes monitoring and validation processes to ensure improvements are sustainable and operationally effective Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the…