Product Analyst, POS

We're looking for a Product Analyst to support our Point of Sale (POS) product team. You'll work closely with the POS Product Owner to translate business and venue needs into clear requirements, support day-to-day POS issues, and help drive continuous improvement of the POS platform across all venues.  This role is a strong fit for someone who has spent real time in the trenches with POS systems, whether building them, configuring them, or supporting the people who use them every day, and who wants to move deeper into product-facing work. What You'll Do   Partner with the POS Product Owner to gather, document, and prioritize requirements for POS enhancements, integrations, and fixes   Analyze POS support tickets and incident trends to identify recurring issues, root causes, and opportunities for product improvement   Translate business and venue operations needs into clear user stories, acceptance criteria, and functional specifications   Support testing and validation of new POS features and releases, including UAT coordination with venue stakeholders   Serve as an escalation point for complex POS issues, working with engineering, support, and vendor teams to drive resolution   Monitor POS system performance and data quality, flagging anomalies that could affect transactions, inventory, or reporting   Maintain and update product documentation, release notes, and training materials for internal teams and field stakeholders   Support venue rollouts and POS configuration changes, ensuring changes are tested and communicated before going live   Help prioritize and maintain the POS product backlog alongside the Product Owner   What You'll Bring   2-7 years of experience in POS development, POS configuration, or POS support (restaurant, retail, or hospitality environments preferred)   Strong troubleshooting skills, with the ability to identify whether an issue originates in the POS system, an integration, or downstream   Experience working with POS platforms such as Toast, Aloha, Micros, or similar systems   Comfort reading and interpreting data (SQL knowledge a plus) to spot trends and support root-cause analysis   Ability to translate technical issues into plain language for non-technical stakeholders, and business needs into clear requirements for technical teams   Strong written and verbal communication skills; comfortable working directly with venue operations, support, and engineering teams   Detail-oriented and organized, with experience managing multiple requests or tickets at once   Experience with agile or product development processes (backlog grooming, user stories, sprint planning) is a plus   BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and…