Product Assurance Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Own product-level assurance for assigned product lines by defining assurance scope and acceptance criteria, validating product experience through continuous assurance testing and failure scenario reviews, analyzing assurance findings, and escalating risks and recommendations to support product quality and customer experience. DUTIES AND RESPONSIBILITIES Define Product Assurance scope and acceptance criteria by specifying product constructs, customer journeys, experience expectations, and priority failure scenarios for assigned product lines.. Define and maintain comprehensive assurance coverage across product behavior, entitlement, provisioning, charging, and customer experience, covering happy paths, edge cases, and negative scenarios. Conduct Failure Scenario Handling and Experience Reviews for critical programs and platforms to validate error handling, customer messaging, operational visibility, and handling of negative scenarios that may impact product experience. Define and maintain continuous assurance coverage by working with the Test Squad to ensure automated testing reflects approved product constructs, customer journeys, and experience expectations, while progressively strengthening in-house capability to define, manage, and sustain assurance automation. Analyze assurance findings and operational signals (test results, MORs, VoC, known issues), leveraging technical understanding, expert judgment, and AI-enabled analysis to identify potential defects, recurring issues, experience gaps, and emerging product risks. Support development of internal assurance capability by contributing to automation definition, test scenario design, and adoption of analytics or AI-enabled approaches that strengthen assurance effectiveness and long-term sustainability. Escalate high-severity findings and urgent experience risks promptly to Product Owners and Operations , providing assurance inputs and recommendations to support prioritization and corrective action. Maintain visibility of assurance findings and agreed action status by validating results through assurance checks and reporting insights, risks, and recommendations through dashboards and governance forums. TOP DELIVERABLES Product Assurance Scope & Acceptance Criteria Failure Scenario Review Findings & Recommendations Continuous Assurance Coverage & Validation Results Automation Definition & Assurance Capability Development Assurance Insights, Risks & Improvement Recommendations KPIs Completion and approval of Product Assurance scope and acceptance criteria for assigned product lines, covering priority journeys, experience expectations, and failure scenarios. Establishment and maintenance of continuous assurance validation for prioritized…