Product Designer

Hybrid: London office, once per month | up to £55,000 | full time Are you looking for a product designer role in a fast-growing business where people are at the heart of everything we do? Would you like to work within a socially conscious organisation that is making a real impact in the education sector? The company The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. We provide authoritative, up-to-the-minute sector intelligence, tools, services and resources that give leaders the knowledge to act. The role We are looking for a Product Designer to join our Product team. As a Product Designer at The Key, you will tackle user problems and shape intuitive, user-centred experiences across The Key, GovernorHub and Robin. You'll be one of two designers covering the whole product suite, working across two empowered product squads and partnering closely with Principal Product Leads, Engineering Leads, Content Leads and engineers through discovery, delivery and iteration. Responsibilities include: Discovery & problem definition Partner with Principal Product Leads to frame problems clearly, identify user pain points and deliver product experience improvements Work in cross-functional teams to identify issues, evaluate solutions and improve outcomes User research & insights Plan and run comprehensive qualitative and quantitative user research, including discovery interviews and usability testing Analyse user feedback, sector trends, and product usability metrics to make informed, evidence-led design decisions Turn raw research discoveries into clear user flows, journey maps, and behavioral personas to support and inform the wider product function Interaction design & prototyping Construct interactive low-fidelity wireframes and rapid prototypes to quickly validate concepts and test usability hypotheses. Formulate high-fidelity UI mockups that support complex interactive behaviors and display information cleanly and clearly Use AI design and prototyping tools to support rapid prototyping, user testing and idea sharing Iterate continuously upon ideas, based on the results of rigorous hallway testing, formal research rounds, and engineering feedback. Cross-functional collaboration Work closely with Engineering Leads and engineers on technical feasibility, scope and sensible trade-offs during the build, whilst championing the user need nd Communicate design intent through whatever medium fits: written briefs, flows, wireframes, prototypes or working sessions. Present work confidently to internal audiences, then triage and act on the feedback you get. Design system & accessibility Help uphold, evolve and maintain the design system, ensuring visual consistency and front-end efficiency across products and projects. Champion inclusive design, including - but not limited to - ensuring all user interfaces and experiences adhere to WCAG standards and…