Product Engineer Specialist

Essential Functions : Documentation Review and Updates -Review the published English and Arabic article monthly and update the Internal Team (Product) . -on the addition/Deletion and update the article for the internal team to re-publish. -Handle the Checker level of the complaints report in the absence of the Officer in Charge and submit on a timely manner to the Legal and Compliance. -Submit the monthly Chat report and its improvement in relations to Canned Response. -Maintained Status Page Portal and its publication content more so during the MICO related matter. This also requires communication with Internal Team if new Notification required to be published . -Support the OIC in relations to the enhancement of the Fresh Desk Tools such as update, communication to the 3 rd party, review of the Approval Max for the expenses related to the tools and annual updates of the documentations required by the Department. -Day to Day support of Live Chat and tickets handling primarily the KSA support. -Provide Monthly report of Chat volum . - Position Type/Expected Hours of Work : These are full-time positions, and regular hours of work and days are Sunday through Thursday, 8:00 a.m. to 5 p.m. -Qualifications : 1. Bachelors degree is a MUST. 2. 1-3 Years of experience in customer care role. 3. Proficiency in English and Arabic.