Product Knowledge and Enablement Manager

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role The Product Knowledge & Enablement Manager creates clear, client-facing education for complex AXS products and workflows. This role strengthens the Knowledge Base as the primary self-service learning resource while supporting advanced client education, product adoption, GTM initiatives, and release communications. The role partners with Product, Product Operations, Ticketing Operations, Client Services, Account Management, Training, Documentation, and business unit stakeholders to convert complex product knowledge into searchable, actionable, and AI-ready content. What you will do Develop complex process documentation and workflow-based learning resources for assigned AXS products, services, and client use cases. Create playbooks, checklists, job aids, process guides, decision support materials, and other resources that help users complete work accurately and independently. Improve the quality, structure, and usability of Knowledge Base content. Apply content standards, templates, taxonomy, metadata, tagging, lifecycle practices, and content consolidation strategies. Identify documentation gaps, duplicate guidance, outdated content, and failed-search topics. Design and deliver advanced, client-facing product education and adoption activities. Facilitate product deep dives, feature education, office hours, workshops, and other learning experiences that support continued education and effective product use beyond initial onboarding. Support product launches, releases, GTM initiatives, and product communications by translating product changes into audience-specific education plans and resources. Coordinate related KB content, Academy materials, webinars, job aids, and client-facing communications. Use participation, search, content, support, and adoption data to evaluate the effectiveness of learning resources and recommend improvements. Maintain strong stakeholder relationships and communicate risks, priorities, and progress. What we'd like to see BA/BS Degree (4-year) Client education, product enablement, instructional design, training, communications, customer success, or a related field. …