Product Manager

Who We Are:   Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.   Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.   As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: The Product Manager will help translate business, operational, technical, and participant needs into clear requirements, roadmaps, service catalogue items, operating processes, and readiness outcomes. They will support participant onboarding, service request management, operational governance, reporting, and the transition from build to steady-state operations. What You Will Do:   ​ Supporting the RTR product strategy and operating model, including alignment across Interac Product Operations, Technical Operations, Business Operations, Payments Canada, and vendor partners. Translating RTR business, operational, participant, and technical needs into clear requirements, service catalogue items, process flows, and delivery outcomes. Supporting participant onboarding and lifecycle management, including coordination across Payments Canada, Interac Technical Operator teams, CSPs, service providers, and internal business stakeholders. Helping define, validate, and operationalize RTR service request processes, including intake, prioritization, fulfillment routing, escalation paths, and alignment to ServiceNow workflows. Supporting operational readiness activities across RTR milestones, including readiness criteria, go/no-go inputs, evidence collection, operational sign-offs, and closure of risks, blockers, and issues. Working with cross-functional teams to define and maintain RTR operating procedures, including incident management, problem management, change management, service request management, IAM, participant onboarding, business support, reporting, and service catalogue management. Partnering with Technology Operations, Security, Risk, Audit, Compliance, Finance, Legal, and VMO teams to ensure RTR processes are auditable, sustainable, and aligned to internal controls and contractual obligations. Supporting the development and maintenance of RTR operational documentation, including the Business Operations Manual, support plans, onboarding materials, training inputs, service catalogue documentation, and readiness reporting. Coordinating with internal teams and external stakeholders to…