Product Manager

About Reputation Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle. Your Role at Reputation : We are looking for a Product Manager to support our core Reputation Management platform. The ideal candidate will possess a drive and passion for enabling high-quality customer experiences. How You'll Shape the Experience: Articulate business requirements for supported product Conduct market research supported by on-going engagements with customers and non-customers The ideal candidate will be able to provide actionable guidance to Engineering with clear prioritization of development efforts, based on solving customer pain points and well defined success metrics Work closely with cross functional teams such as designers, program managers and developers, providing thorough reviews and necessary guidance to iterate over solution designs Create and present developer-facing work products (e.g. taxonomies, navigation, page flows) Evangelize the product vision with effective and powerful communication Create and present high-quality customer-facing deliverables (user stories, designs) Focus on data driven decision making Take end-to-end ownership of your product area — from problem definition through launch and post-launch iteration — driving outcomes without waiting to be asked Additional duties as assigned The Skills That Set You Apart: 5+ years in product management with a track record for launching successful enterprise SaaS products, and managing them over multiple releases B.Tech / B.E. / BS / BA in a technical or business field; MBA or equivalent postgraduate qualification is a plus Highly articulate with outstanding verbal and written communication skills A strong ownership mindset with the drive to push work forward through ambiguity, remove blockers proactively, and consistently get things done Experience with data, insights, and reporting products (dashboards, analytics, metrics frameworks) is beneficial Exposure to AI/ML-powered product capabilities and an understanding of how to apply them to real customer problems is…