Product Operations Analyst

About Us. Casepoint powers governments and enterprises to secure, discover, and activate defensible insights with confidence. We unify eDiscovery, investigations, compliance, audit, regulatory and FOIA workflows into a single, secure, AI-powered, end-to-end platform. We help cut through the noise to respond faster, reduce risk, and help comply with legal and regulatory demands. Casepoint is looking to expand its team globally. Team cooperation, “work hard, play hard” attitude, open communication, and kindness mark Casepoint’s culture. Job Description: The Product Operations Analyst builds and runs the daily operations of Casepoint's product organization. This includes planning routines, customer insight systems, cross-functional workflows, and the tools the product team uses every day. This role helps product teams ship faster and with higher quality by making sure the team's processes, meetings, and information are simple, reliable, and useful. About This Role and Team: This role is a full member of the US Product Team. You are based in our Surat, India office, but your direct manager sits on the US Product Team. Your priorities, work direction, and performance management come from US Product leadership. Onsite leaders in Surat provide administrative support and local oversight as needed. What You'll Do (Key Responsibilities): Maintain strong communication routines with the product team and keep the team on track to meet dates and deliverables. Product Leads are busy and often need consistent follow-up, reminders, and gentle persistence to complete their deliverables on time. You are the person who keeps everyone aligned on what is due, when, and to whom. Own the Product Operations calendar. This includes all recurring team meetings and presentations, the PI schedule, and key milestone dates. Keep the calendar accurate, visible, and useful so the whole team knows what is coming and can prepare in advance. Partner with the Scrum Master team to strengthen PI Planning from the product side. This means sharpening roadmap inputs, aligning priorities, preparing clear pre-read materials, and making sure the product team follows through on commitments after each increment. Set up and maintain the regular routines of product operations: roadmap reviews, prioritization meetings, launch readiness reviews, retrospectives, and the simple templates, dashboards, and decision logs that make these routines work. Build the systems that turn customer signal into product decisions. This includes capturing voice-of-customer feedback, tracking product usage data, sorting feedback into useful categories, and running regular insight reviews so Product Leads can make confident tradeoffs. Improve cross-functional collaboration between Product, Engineering, Design, Sales, Customer Success, and Marketing. Define clear handoffs, communication standards, and shared sources of truth that reduce friction and help teams move faster. Equip the product team with…