Product Ops Manager

Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. #LI-Hybrid Team Overview We are looking for a Product Operations Manager to support our food delivery business (99Food), one of the many initiatives of 99 alongside passenger transportation (99), digital payments (99Pay). You will work closely with cross-functional teams to develop and implement Product features and lead projects that will improve our users journey and help the growth of the Delivery business. This position offers an unique opportunity to contribute to a rapidly expanding business line in a fast-paced environment. We are specifically looking for a person with strong communication capabilities and attention to detail. The product teams are not located in Brazil and we have cross-culture teams, so international contact will happen daily. As we are an area that centralizes information, communications and results, having project management and organization skills is a must If you are that person and have a strong desire to learn, please don't hesitate to apply! Role Responsibilities Act as a the main focal point on the roll-out of new features/projects, and share them with relevant stakeholders; Develop trustful relationships to transparently communicate and align with company stakeholders, including Chinese product teams, Brazilian Operations, Marketing, Customer Support, Safety, Legal, Finance, etc; Lead product improvement projects based on Data Analysis, Surveys, Focus Groups, Usability Tests, and internal reports; Lead product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them. Role Qualifications Previous experience in product management…