Product Owner

About Tripstack Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining. Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Its technology ingest over 30B price points and handles over 240 million searches daily. Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection. For more information, visit: www.tripstack.com www.etraveligroup.com The role As a Product Owner at Tripstack, you'll report into a Product Manager serving as an operational leader and product strategist for your portfolio within the Content Acquisition team. You will oversee the integration and operation of flight content into our platform, ensuring we maintain world-leading content at the highest possible quality while keeping our systems stable and performant. Job Responsibilities Operational Leadership & Incident Management Own end-to-end operational performance of your assigned content portfolio (APIs, consolidators, or scrapes), ensuring system stability, SLA adherence, and production health Lead incident management and structured RCA (root cause analysis) investigations for any issues; drive resolution tracking and prevention of recurring production issues Define, monitor, and proactively manage operational KPIs: uptime, latency, booking failures, error rates, conversion impact, and portfolio risks Act as primary operational escalation point for airline-related issues, coordinating rapidly across engineering, product teams, and external airline partners Cross-Functional Coordination & Priority Management Facilitate resource planning and allocation decisions with your engineering team; identify constraints and trade-offs Manage the balance between competing priorities (new feature development, production support, incident response, and ad-hoc requests) Define and communicate clear priorities to engineering teams - including what gets deprioritized and why Coordinate all team standups, sprint planning, ROMs (Rough Order of Magnitude reviews), and alignment meetings Track dependencies, blockers, and risks; escalate appropriately and coordinate cross-team resolution Monitor sprint velocity, deliverables, and team output; continuously optimize processes for delivery…