Product Owner

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Product Owner  Join a team where  Purpose   drives everything we do,  Ambition  fuels our growth, Respect   shapes our culture and Trust   builds our foundation.  We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.  Contract : Permanent    Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.   Salary: £65,221 - £75,000   Location: London    Reporting to: Platform Owner   By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us:  The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.   What You’ll Do:   As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys.  Working with one of our established platform owners, and building on the organisation’s strategy, vision, and operational goals, you will help create and mature the roadmap for either our casework products (centred on our implementation of Microsoft’s Dynamics 365), or our digital products (Ombudsman Connect and our Digital Front Door).  You’ll be a strong advocate of the value your product can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities.  Partnering with our casework teams, our enabling functions, as well as technology colleagues (internal, and external suppliers), you’ll be adept at building strong relationships, and communicating effectively between all parties to ensure that what we deliver will really move us forward.  Understanding both how our applications function, and what drives our organisation, will be crucial to your role.   You’ll also have a strong eye for detail, and the confidence and judgement to decide when to exercise your authority, and when to escalate matters.  Together, you and your platform owner will ensure we have a vision for how to maximise the effectiveness of our technology products; shaping and delivering the changes that come your way and delivering products that make our people proud – and of a quality our customers would expect.  To be considered for this role, you’ll need to show us that you’ve got the skills and…