Product Owner

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Product Owner Join a team where  Purpose  drives everything we do,  Ambition  fuels our growth, Respect  shapes our culture and Trust  builds our foundation. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Permanent Working hours: 35 hours per week is full time. Salary: £65,221 - £75,000 Location: London Reporting to: Platform Owner By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.  What You’ll Do : As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys. You’ll be our expert on Microsoft 365 and Copilot product roadmaps, keeping us ahead of emerging capabilities and enabling the Service to realise maximum value from the tools already at our disposal. You’ll be a strong advocate of the value your product(s) can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities. Partnering with our casework teams, our enabling functions, as well as technology colleagues (internal, and external suppliers), you’ll be adept at building strong relationships, and communicating effectively between all parties to ensure that what we deliver will really move us forward. Understanding both how our applications function, and what drives our organisation, will be crucial to your role. You’ll also have a strong eye for detail, and the confidence and judgement to decide when to exercise your authority, and when to escalate matters. Together, you and your platform owner will ensure we have a vision for how to maximise the effectiveness of our technology products; shaping and delivering the changes that come your way and delivering products that make our people proud – and of a quality our customers would expect. To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria : Minimum Criteria – A demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes that support organisational goals, including scoping & refinement stages In-depth knowledge and practical experience…