Product Solution Engineer

The Impact You’ll Drive At Vegapay, we’re building the infrastructure powering next-gen credit programs for banks and fintechs. As a Product Solutions Engineer, you’ll sit at the intersection of product, engineering, and clients - owning production reliability while solving complex, real-world fintech problems at scale. This is not a traditional support role. You will be the first line of defense for mission-critical systems, the go-to person for debugging deep issues, and a key partner in ensuring our platform runs flawlessly for our banking partners. The Hats You Will Wear Own end-to-end production reliability across credit, UPI, ledgering, and reconciliation systems Debug complex production issues across services, APIs, and data layers with strong problem-solving depth Partner with engineering teams to identify root causes and drive permanent fixes Drive incident management rigor including triaging, prioritization, and resolution within SLAs Lead post-incident RCA discussions with clear, actionable insights Proactively monitor systems using logs, metrics, and alerts to prevent failures Work directly with B2B clients (banks/partners) to communicate issues and build trust Create and maintain playbooks/runbooks for faster issue resolution Support product launches and releases, ensuring production readiness and smooth rollouts The Perfect Fit 4 - 6 years of experience in B2B SaaS / Fintech / Payments companies B.E / B.Tech in Computer Science or related field (or equivalent experience) Strong hands-on experience in SQL (joins, aggregations, debugging data mismatches) Solid understanding of APIs and request/response flows; experience with tools like Postman Experience with logs and observability tools (Kibana / ELK stack) Proven ability to debug issues in distributed systems Familiarity with incident management and ticketing tools (JIRA or similar) Exposure to monitoring tools (Grafana / Prometheus) Understanding of system design basics (microservices, queues, retries, failure handling) Working knowledge of databases Your Edge Over the Rest Experience in payments / banking / fintech systems Exposure to UPI, card networks (Visa, Mastercard, RuPay), ledger systems, or reconciliation flows You don’t just fix issues you prevent them You combine deep debugging with sharp stakeholder communication The Problem We’re Solving Financial institutions today are held back by legacy systems that are slow, rigid, and expensive to scale. Launching or evolving credit, lending, and UPI products often takes months, requires heavy engineering effort, and limits the ability to create personalized customer experiences. At the same time, customer expectations have changed - speed, flexibility, and tailored financial products are no longer optional. Banks and fintechs need infrastructure that allows them to innovate quickly, adapt continuously, and scale without friction. This is where we come in.…