Product Specialist

Music is Universal   It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com. Audiomovers | Abbey Road Studios About Audiomovers Audiomovers is the innovation engine behind Abbey Road Studios’ technology offering, pioneering remote technology for music producers, artists, composers and sound engineers. With more than 3 million creator sessions worldwide, Audiomovers has supported collaboration on projects by Taylor Swift, J. Cole, Beyoncé, Burna Boy, Rihanna, Lewis Capaldi and more. Across music, film, TV and gaming, Audiomovers shapes the future of how audio is created and shared. The Role The Product Specialist will be a key technical expert across the Audiomovers portfolio, working closely with Product, Marketing, Sales and Customer Success. You will support customers through product demos, onboarding, troubleshooting and ongoing use, while ensuring customer feedback and recurring issues are clearly captured and shared with the wider team. The role suits someone with strong professional audio knowledge, a practical approach to problem solving and a deep understanding of how studios, software and hardware work together. Key Responsibilities Act as a technical product expert across the Audiomovers portfolio Troubleshoot customer issues across DAWs, audio routing, networking, studio systems and pro audio hardware Deliver product demos, technical walkthroughs and onboarding sessions Create and maintain user guides, setup documentation and knowledge-base content Capture customer feedback and recurring issues and share clear insights with Product and Marketing Support Sales and Customer Success with technical questions and product workflows Support customer, partner and industry-facing product sessions Represent Audiomovers at industry events, trade shows and workshops Skills…