Product Support Specialist - Joint Replacement

Work Flexibility: Field-based Product Support Specialist - Joint Replacement Triveneto Job Sum-up Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience. The Job's Mission The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence. Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers. Learn more about the Mako robot: https://www.youtube.com/watch?v=s-hSfOKrAZI   https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement/mako-robotic-arm-assisted-surgery.html Learn more about the Joint Replacement implants: https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement.html Key Activities & Accountabilities Servicing existing and new customer base within the theatre and clinical environment. Providing support for MAKO robotic procedures, and manual joint replacement surgeries. Providing theatre and wider HCP staff with training on Stryker products. Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.  Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice. Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution. Conducting trials and evaluations of products in both theatre and the clinical environment as and when required. Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group. Communicating essential features and benefits of products and their clinical application. Always demonstrat…