Production Support Engineer (Control-M / SWIFT / Linux)

Location: Malaysia Domain: Banking / Financial Services We are looking for an experienced Production Support Engineer to join a high-availability banking environment supporting critical financial messaging and batch processing systems. 🔧 Key Responsibilities: Provide L2/L3 production support for batch and financial messaging systems Monitor and manage batch schedules using Control-M Troubleshoot job failures, perform root cause analysis (RCA), and ensure timely resolution Support SWIFT-based payment processing and message flows Work closely with infrastructure and application teams to ensure system stability Handle incident management, escalation, and production release support Maintain SLA compliance in a highly secure banking environment 🧠 Mandatory Skills: Strong experience in Control-M (job scheduling & batch monitoring) Proficiency in Linux (RHEL or equivalent) Good knowledge of Shell Scripting Hands-on experience in SWIFT Solutions (AMH / AMG / SAG) Understanding of financial messaging systems ✨ Nice to Have: Experience with JBoss application server Knowledge of Apache Web Server Exposure to Citrix environments Experience working in highly secured environments (banking/financial services) Understanding of SWIFT MT messages and ISO 20022 standards Knowledge of encryption, audit, and MFA/2FA concepts