Professional Customer Service Export

Overview of the Company OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply. We provide the energy for day-to-day modern life: fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance. Our Business | OMVPetrom.com At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate. Sustainability | OMVPetrom.com Your tasks Handle and follow-up orders from order creation to invoicing to meet customer needs; Assist Borealis General Sales Manager in sales planning and process by collating data; Handle and follow up export documents to assure they arrive in time for customs clearance at the destination; Keep customer file updated in order to have all the latest commercial information available; Handles complaints and customer requests, provides information, appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensures registration and customer communication according standards; Processes and maintains complex customer related master data including contracts; Processes and tracks various customer requests and contracts fulfillments; Places, cancels or adjusts orders. Pro-actively follow-up order income; Handles high volume requests coming via email, phone, portal, etc. Your profile Bachelor's Degree: Business Adiminstration or similar; Relevant professional experience: 2-3 years after Bachelor; Proven customer support experience or experience as a client service representative; Track record of over-achieving objectives; Strong phone contact handling skills and active listening; Familiarity with CRM systems and practices; Customer orientation and ability to adpt/respond to different type of charcters; Good customer service experience in managing maritime/ export process (logistics, including booking, documentation, and customs clearance processes) is considered an advantage; MS office  + SAP/ other IT relevant systems  (advantage); Advanced in English and French is considered an advantage. What OMV Petrom can offer you Long weekend plans are always welcome - on Friday, our office hours end at 14.00. You can rely on a health insurance that covers medical treatment in a variety of private medical clinics. You can work from home, if the work activity allows. The number of your days off increase according to your work experience so that…