Professional Services Engineer - French Speaker

Job Summary NetApp is seeking a motivated Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.  Job Requirements NetApp Skills  - Experienced in deploying and administering NetApp storage (CDOT and 7-Mode), including troubleshooting performance issues, performing firmware/OS upgrades, Cluster Switches, SAN Fabric switches, and using management tools such as OnCommand Unified Manager, Performance Manager, and ActiveIQ.  - Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).  - Proficient in NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.  - Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E‑Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.  - Cloud certifications (Hybrid Cloud Administrator, Implementation Engineer) are advantageous.  - Experience with NetApp Cluster deployment, storage backup, and disaster-recovery testing.    Other Key Technologies (Preferred)  - Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.  - Understanding of monitoring platforms like Logic Monitor, WANs, SANs, and DR technologies.  - Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.  - Understanding of compute, virtualization, and networking technologies (Flex Pod, Cisco UCS, IBM Blade Center, VMware vSphere, Commvault).  - Experience with Linux system administration.  - Ability to support cloud infrastructure (storage, networking, servers, VMware) and object storage APIs such as S3.  Cloud & Hyperscalers (Nice to Have)  - Knowledge of GCP, Azure, or AWS.  - Associate- or Professional-level cloud certifications are a plus.  Education Process & Soft Skills  - Fluency in French and English is required, with strong verbal and written communication skills.   - Basic understanding of AI and Generative AI technologies, with the ability to leverage AI-assisted tools to improve troubleshooting, documentation, operational efficiency, and customer support outcomes.  - Serve as the lead resource for delivery teams, acting as an escalation point and tracking project status.  - Ability to build and maintain strong relationships with internal and external stakeholders.  - Positive, proactive, and team-oriented approach.  - Ability to deliver customer training through ad hoc knowledge transfer or structured demonstrations.  - Knowledge of ITIL processes (change, incident, problem, and configuration management).  - Understanding of outsourcing/managed services and…