Professional Services Engineer II - West

Tines is the intelligent workflow company that powers some of the world's most important workflows. Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson. Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote role that must be based in MST or PST. As a key member of our Customer Success organization, the Professional Services Engineer II serves as a technical authority in the Tines platforms, specializing in integrating and optimizing workflow automation solutions across customer enterprises. In this role, you will guide customers through scoping out automation Stories and workflows to suit their individual requirements and design, build, & deploy these solutions in the customer tenant. These Stories and workflows will be instrumental in kick-starting the customer’s automation journey and ensuring that they and their team feel the benefits of smart, secure workflows. You will partner with our Engagement Management, Customer Success, and Project Management Teams to align on project goals and timelines, guaranteeing that client implementations are successful and meet predefined success criteria. Professional Services Engineers at Tines engage with cross-functional teams including Product, Design, Engineering, Sales, Marketing, and Labs. This collaboration ensures that our service offerings and product enhancements align well with evolving customer requirements. The ideal candidate for this role will be deeply committed to enhancing customer productivity through advanced automation solutions, leveraging their technical expertise to transform client operations without the necessity for manual coding. This role reports to the Senior Manager, Professional Services Engineering who is based in Boston, Massachusetts. What you will be doing: Shape the future of our Professional Services organization and contribute to the development of processes and procedures. Tackle challenging Story and workflow builds to power our customers’ most important workflows. Scope automation Stories and workflows based on customer requirements, identifying any blockers and research areas needed. Analyze customer tools, processes, and pain…