Program Assistant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies PCG is seeking a highly motivated and dependable Child Care Program Assistant to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation. This individual will be responsible for maintaining our applicant and employer database designed to ensure the success of our business services team. This individual may also complete County paperwork, utilize the CalSaws database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Case Developer position will initially report directly to Child Care Supervisor. In addition, the Child Care PA is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment. The ability to work in office full time is required. has context menu Responsibilities Manages incoming referrals and assure all appropriate information is entered into the case management system. Conducts in-depth interviews with individuals including; collecting updated medical source information, discuss their impairments and limitations, work history and financial information. Manages processes that assure timeliness and customer satisfaction. Completes intake summaries in the case management system. Requests medical and physiological records. Obtains signatures on all the required forms and documentation. Provides monthly reporting statistics to the Senior Claims Analyst for designated area of responsibility. Assists with other duties as…