Program Director

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.” The Shelter Hotline Program, Community Health Division, is seeking an energetic and experienced individual to join our dynamic workforce. The ideal candidate must be a self-starter who is able to work in a fast paced, ever changing work environment, and a team player with the ability to lead and supervise a diverse team of drivers and dispatchers who are tasked with transporting Washington DC’s homeless population to and from shelters throughout the city. The Shelter Hotline program operates 365 days per year, anywhere from 17-24 hours per day, depending on the season. This future employee will be expected to deliver a high level of customer support and service to both internal and external customers. The final candidate will need to have the right complement of skills, personality, and professionalism. All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services. POSITION: Program Director DIVISION/OFFICE: Shelter Hotline Program - Community Health Division BULLETIN No: 7082026 SALARY RANGE: $85,000-$100,000 Commensurate with Experience OPENING DATE: August 11, 2026 CLOSING DATE: Open until filled FIRST SOURCE: N/A MAJOR DUTIES: Plan, administer, and supervise Shelter Hotline operations and programs for the provision of transportation and outreach services to homeless individuals and families in the District of Columbia. Plan and administer a year-round (365 day) transportation and outreach program. Manage and supervise staff and consultants. Develop and execute budgets for the program. Collaborate with government, outreach and social services agencies, and homeless program service providers. BRIEF DESCRIPTION : Develop, update, and implement policies and procedures for Shelter Hotline operations, including the acquisition, maintenance, and operation of vehicles; outreach and transportation of individuals experiencing homelessness; management of communication systems; and incident tracking, reporting, and management. Plan and coordinate the recruitment, hiring, and orientation of staff in accordance with contractual requirements and agency mandates. Assess staff training needs and develop and implement training programs to ensure staff competency and program effectiveness. Design and implement staff schedules, assignments, and operational activities for hypothermia and hyperthermia seasons using manifests, call logs, and other reporting tools. Continuously assess and evaluate Shelter Hotline…