Program Manager

About the role The Program Manager serves as the senior operational lead and primary customer contact for assigned accounts, overseeing deployment operations across a cross-functional team, from order intake and readiness through production, delivery, and business review. The role provides end-to-end leadership across the delivery team, ensuring customer requirements are understood, commitments are actively managed, risks are addressed, and stakeholders have clear visibility into performance. Working across customers, Sales, production, planning, logistics, engineering, and delivery teams, the Program Manager establishes operational direction, drives accountability, holds the organization accountable to defined processes, and leads the resolution of issues affecting schedule, quality, or customer outcomes. The role requires a highly service-oriented mindset, strong business judgment, executive presence, and the ability to lead complex deployment operations through influence. Annual Salary Range: $110,000 - $155,000 What you'll be doing Customer and Account Leadership Serve as the primary operational contact and escalation point for assigned customer accounts. Build trusted customer relationships through professionalism, responsiveness, sound judgment, and consistent follow-through. Maintain a clear understanding of customer requirements and commitments, setting expectations regarding timelines, dependencies, risks, and decisions. Represent deployment performance in customer meetings, business reviews, and executive forums. Deployment Planning and Readiness Own integrated operational plans for active orders and deployments, including delivery dates, milestones, dependencies, and customer commitments. Ensure order, production, service, compliance, and customer-readiness requirements are complete before work advances. Lead readiness and first-article reviews, ensuring unresolved requirements and risks have accountable owners and resolution plans. Maintain accurate deployment information across designated planning and account-management systems. Production and Delivery Oversight Provide end-to-end oversight of production, integration, logistics, shipping, and onsite delivery activities. Lead cross-functional delivery teams through influence, establishing priorities, clarifying responsibilities, and driving accountability without direct reporting authority. Monitor progress against commitments and drive resolution of schedule, capacity, quality, readiness, and delivery issues. Escalate material risks with clear impact assessments, recommended actions, and decision requirements. Performance and Business Reviews Analyze and communicate operational performance, delivery outcomes, risks, and improvement priorities. Develop and present customer business-review materials using relevant production, quality, deployment, and delivery data. Oversee root-cause analyses, incident records, corrective…