Program Manager

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Program Manager to join us. The Program Manager owns delivery and customer accountability for DMI's Maintenance and Systems Administration services to House Member, Committee, Leadership, and support offices, and serves as the contract's Authorized Contractor Representative. The role is the single point of authority to the Contracting Officer's Representative for performance, reporting, staffing, and subcontractor accountability across a Client Work Order model that scales from initial award to nationwide district office coverage. Until the Operations Lead is designated at Client Work Order award, the Program Manager also holds senior technical decision authority for the program Duties and Responsibilities: Serve as the Authorized Contractor Representative and sole liaison to the Contracting Officer's Representative (COR), delivering periodic status reports for COR approval and notifying the House of any change in the ACR designation. Deliver monthly electronic reports to the COR no later than the third business day of each month covering all required content: network devices installed, customer data disposal, call center ticket information, survey data, current customer list with services and changes, server and software inventory with versions, third-party applications touching House data, and staff information. Meet with the COR at least monthly to review status reports, performance results, and outstanding issues, and respond to COR-requested meetings in a timely manner. Hold delivery accountable to the mandatory response and resolution times - one-hour initial response, on-site arrival within four hours for DC and eight hours for district offices, resolution within twelve and eighteen hours respectively - and drive tiered escalation and root cause analysis when a threshold is at risk. Work with each Client to monitor the addition and removal of covered equipment units, coordinate resulting support plan cost changes, certify monthly to the COR that data has been removed from replaced storage devices, and report new serial numbers within thirty days of installation. Document any proposed Significant Change and hold implementation pending written House approval, escalating only through the Contracting Officer for anything affecting scope, terms, pricing, or schedule. Manage subcontractor performance against service level commitments for nationwide district office…