Program Manager Lead

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our Communications and Public Affairs team as a Program Manager Lead . This role will support the Communications and Public Affairs office.    Leads the strategic planning, management, execution, and delivery of association wide programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the association’s strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX.   Relocation assistance is not available for this position. What you'll do: Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals. Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible. Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs. Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues. Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals. Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution. Directs analyses, root cause identification and development and recommendation of key work products. Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs. Defines and maintains multiple program strategies based on business demand and ROI expectations. Negotiates agreements, settles disputes equitably and diffuses high tension situations. Neg…