Program Manager

Overview MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Responsibilities Summary The Program Manager focuses on building and leading a highly motivated program supporting our client(s). This role is responsible for collaborating to create a process that will drive expectations within a specified account base. The Program Manager hires, coaches, trains, develops, and mentors their team, executes market and account plans, collects real-time account information, partners with the client to drive innovation and value, and ultimately drives business results.  Essential Job Functions: Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client Direct functions and performance within the program, including oversight and monitoring of employee activity Manage client commitments and expectations Monitor Program objectives and provide critical performance feedback to the client and leadership Coach and develop team members to drive performance and exceed program goals and objectives Develop and implement processes to measures and drive performance Provide analysis for ad-hoc executive management reporting Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time Manage Program Profit & Loss Perform regular financial and program reviews with client’s management staff and MarketSource Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations Assist team with maintaining relationships, negotiating, and closing opportunities Train team on necessary skills, tools utilization, product information, and business…