PROGRAM MANAGER - RN

Job Description Candidates are invited to apply for the Full Time Permanent Clinical Manager position for our Sunshine Circle neighborhood. Extendicare Hillcrest, a 112-bed long-term care home, located in Calgary, Alberta. Sunshine Circle has a 56 bed program that provides care to seniors with neurocognitive disorders. Mission: Reporting to the Director of Care for Dementia Programs, the Clinical Manager is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents. Under the direction of the Director of Care, the Clinical Manager leads and provides oversight for assigned clinical areas as per Extendicare’s model of care and collaborates with other members of the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations. The Clinical Manager will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home. Key Outcomes: • Serve as a strong advocate for resident safety and ongoing improvement of quality care. • Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family. • Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs. • Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year. • Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures. Key Responsibilities: In collaboration with the Director of Care: • Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards. • Identify- Risk and mitigation strategies and escalate and manage as appropriate in collaboration with organizational teams and departments. • Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning. • Collaborate- Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care. • Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established…