Program Manager - Student Operations (Offline Programs)

Working Days: 5 Days a Week — The IIDE Way Location: Designated College and Andheri Campus About IIDE: IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world. Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally. About the Role: As the Manager – Student Operations & Student Success, you will be responsible for owning a portfolio of designated partner colleges and driving performance excellence across academic outcomes, student success, student operations, placements support, and college partnerships. You will lead and develop on-ground teams, hold them accountable for results, and act as the strategic bridge between ground-level execution and institutional growth. What You'll Do: ● Portfolio Performance & Outcome Accountability: ○ Own end-to-end performance across assigned colleges, covering academics, examinations, student success, placements support, and student operations. ○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction. ○ Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams. ○ Ensure consistency in program standards, student experience, and brand representation across colleges. ○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations. ● Leadership, Talent Strategy & Accountability: ○ Lead, coach, and develop on-ground college teams with clear accountability for outcomes. ○ Define performance expectations, role ownership, and growth pathways. ○ Conduct regular performance reviews, feedback conversations, and capability-building discussions. ○ Identify skill gaps and drive targeted training, coaching, or role realignment. ○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment. ○ Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations. ● Institutional Partnerships & Portfolio Growth: ○ Own senior-level relationships with Principals, HODs, Deans, and administrative leadership. ○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health. ○ Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment. ○ Identify opportunities for portfolio expansion, new batches, and program growth. ○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges. ● Academic Quality,…