PROGRAM MANAGER/PROJECT MANAGER

PROGRAM MANAGER/PROJECT MANAGER Seeking a strong Program Manager/Project Manager. You are to lead and deliver both customer-facing and internal strategic initiatives, with a proven ability to operate decisively in fast-paced environments while effectively managing multiple priorities and rapidly context-switching across projects. HIGH LEVEL OVERVIEW Tillster is seeking an experienced, technical, customer-focused Program Manager/Project Manager to lead strategic client initiatives and enterprise-level project delivery across global markets. This role will serve as a key liaison between Tillster and some of the world’s largest restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to customer expectations and business goals. The Program/Project Manager also understands the impact of delivery on Tillster’s revenue, reputation, and growth. The ideal candidate has a strong program/project background in large, complex projects spanning across multiple teams and functions and is a structured, polished communicator; a relationship builder who can confidently engage with executive stakeholders, lead cross-functional teams, build trust with multi-national organizations and customers at all levels (brand and franchisee), and drive successful outcomes in a fast-paced environment. You will partner closely with Product, Engineering, Sales, Account Management, Marketing, and Design teams to ensure seamless execution and exceptional customer experience. This role is about skills, learning Tillster’s platform and products, program and project leadership, coordination, communication, customer engagement, and operational excellence. DAY OVER DAY Strategic Customer and Project Leadership - Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. - Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. - Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. - Experience coordinating with distributed global teams across multiple time zones. Project Planning and Delivery - Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. - Own project execution from kickoff through deployment and post-launch stabilization. - Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. - Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. - Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes. - Track project risks, dependencies, action items, and deliverables while proactively identifying solutions…