Program Services Client Navigator

About Us: God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitians, and all clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided at no cost to our clients. About the Role: We are seeking a dynamic individual to join the Program Services team. The Program Services Client Navigator will help bring our life-changing services to more New Yorkers by enrolling clients into our programs while engaging clients with compassion and care. If you’re looking to join a team of dedicated professionals making an impact across the NY metro area, then this is the place for you! Responsibilities: Responsible for the enrollment and engagement of all eligible applicants to our programs. Engage with clinicians, social service providers, and community members to vet and enroll eligible clients for services. Handle high-volume inbound and outbound calls in a call center environment; Provide high-quality customer support to our many existing and prospective clients via phone and email, from initial inquiry to issue resolution in a time-sensitive environment. Develop and exercise expertise in our programs and their requirements, while adhering to established guidelines and procedures for onboarding and maintaining clients and track activities with detail-oriented data entry. Serve as the primary point of contact for assigned clients and their networks. Connect clients to internal programs and external community-based resources. Coordinate communication among clients, caregivers, healthcare providers, case managers, and social service agencies. Provide clients, clinicians, and referrers with accurate information regarding services, programmatic details regarding eligibility, and service continuity. Verify client demographics, relevant insurance eligibility, and eligibility for services. Create a rapport with our clients, drawing from a place of compassion and empathy, to support them through challenges brought on by their life-altering illnesses. Address client and provider inquiries with professionalism, empathy, and urgency. Collaborate with clinical and administrative teams at community-based organizations or healthcare organizations to ensure seamless client and provider experience. Assist with inquiries regarding eligibility, insurance coverage or navigation, referrals, authorizations, and benefits, as appropriate. Assist clients, providers, and…