Programme Manager

Summary FINEOS require an experienced Program Manager, based in North America, with several years experience of running multiple large multimillion dollar projects in tier 1 insurance and financial services organizations. The candidate must have a proven history of client relationship management, Professional Services experience and successful project delivery experience. This role within the North American region will encompass both project delivery and relationship management responsibilities, working closely with our Clients, Account Managers and the broader Sales organization Responsibilities (Other duties may be assigned.) To ensure that the Professional Services team is delivering on its project delivery and client commitments. To build and foster strong, long-term relationships with all FINEOS Clients in the region at the senior/executive/C-level. To build, monitor and mentor a world class team of Project Managers and to ensure their skill set is adequate for the demands of our projects and customers. To be the recognized point of escalation for all issues surrounding project performance for both the customer and the FINEOS organization, for all projects within the region. To ensure adherence to FINEOS processes and protocols within all projects. To ensure that each individual project is adhering to both its cost and revenue forecasts. To ensure that all risks and exposures for both the broader FINEOS organization and Professional Services are clearly understood, managed and escalated where appropriate, and that risk mitigation strategies are in place in all projects. To actively focus on identifying revenue earning potential via existing client engagements. FINEOS representative on all project steering committees. To ensure that the resource requirements for the region are clearly communicated within the Professional Services Practice in a timely fashion with reference to both existing projects and sales pipeline projects. To take an active management and/or participation in the hiring process n the region where required. As a senior manager within the Professional Services organization, to actively support the team’s business agenda and that of the wider corporate FINEOS agenda. Active participation in the selling process when required and familiarity with and approval of all services quotes issued for sales prospects in the region. To handle the business level and operational interaction between FINEOS and other partner/third party organizations involved in our projects within budget on time project delivery to [satisfied] referenceable client. Over achievement/achievement of the forecast revenue and cost targets for each project/engagement All project risks and exposures clearly articulated, managed, appropriately escalated and understood by the requisite members of Professional Services and the wider FINEOS organization Timely reporting on all aspects of project performance…