Project Manager 1 (Costa Rica - Hybrid)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Project Manager 1 oversees small projects and supports larger ones. They work with vendors and cross-functional teams to achieve project goals. Additionally, they keep other Project Managers updated on progress to ensure timely, cost-effective, and specification-compliant completion. Job Description Responsibilities: Your goals are to drive timely deliverables to the customer in accordance with the Service Level Agreement, while creating an excellent customer experience. Deliver information and resolve issues in a prioritized and accurate manner, while developing strong relationships with internal and external customers; these relationships require you to be a Comcast Business service offering expert. Have strong customer service skills and are a customer advocate in every situation. You are comfortable in a hands-on environment, enjoy problem-solving situations and thrive in a fast-paced environment.     Manage all aspects of service delivery for customers with fewer than 10 locations and simple product solutions.  Handle all customer-requested orders for new services, including managing internal and external escalations pre- and post-order to ensure successful service installation.  Create all "deals" in accordance with department guidelines and processes.  Submit order requests to vendors via email, official order forms, Access Service Requests, or online ordering portals, and monitor for order acknowledgments or confirmations.     Manage and complete all Service Delivery tasks within Deal and SORD in HD, ensuring that tasks and order status are updated with order details and project comments.  Maintain data accuracy in the order database system.  Follow up on Carrier Site Survey Results, communicating results and site requirements to the customer.  Ensure on-time delivery of services and related project dates.  Communicate with customers on order-related details as needed.  Manage customer and vendor escalations.  Meet quality, productivity, turnaround time, and other expectations.  Contribute to continuous process improvement and enhanced customer service.  Investigate and respond to inter-departmental inquiries.  Coordinate and schedule calls with customers who prefer verbal updates, ensuring timely and informative communication.  Engage in weekly calls with vendors to obtain project updates,…