Project Manager

Project Manager – Retail Technology About the Role We are seeking an experienced Project Manager with a strong background in retail and retail technology to lead complex digital transformation and systems integration programmes. This role is highly client-facing and requires someone who can own delivery end-to-end , establish strong governance, and drive structured execution across multiple stakeholders, vendors, and workstreams. You will be responsible for planning, execution, and delivery of retail technology initiatives spanning areas such as POS, OMS, eCommerce, CRM, data platforms, and integrations. Key Responsibilities Programme & Delivery Management Own end-to-end delivery of retail technology programmes (discovery → rollout → hypercare) Develop and manage detailed project plans, timelines, RAID logs, and dependencies Ensure delivery against scope, timeline, budget, and quality benchmarks Drive structured governance and reporting across stakeholders Client Engagement & Cadence Management Establish and run weekly/fortnightly client cadence (steering committees, sprint reviews, status updates) Act as the primary point of contact for client stakeholders Provide clear, executive-level reporting on progress, risks, and outcomes Manage expectations and proactively resolve delivery issues Retail Technology Delivery Lead implementations across retail systems such as: POS (e.g., NewStore, Oracle, Shopify POS) OMS eCommerce platforms (Shopify, commercetools, etc.) CRM/CDP (Salesforce ecosystem preferred) Integration platforms (e.g., MuleSoft) Coordinate cross-functional teams including engineering, integration, QA, and business teams Stakeholder & Vendor Management Manage internal and external stakeholders including system integrators and SaaS vendors Align business and technical teams on priorities and delivery approach Facilitate decision-making across complex environments Risk & Issue Management Identify risks early and implement mitigation strategies Maintain RAID logs and ensure accountability across owners Escalate effectively when required Required Experience 7–12 years of Project Management experience Proven track record delivering retail or omnichannel transformation programmes Experience working in a consulting or system integrator environment Strong understanding of retail architecture and systems landscape Hands-on experience managing multi-vendor, multi-workstream programmes Demonstrated ability to run structured client cadences and governance forums Preferred Experience Experience with platforms such as: Salesforce (Commerce, OMS, Marketing, Data Cloud) MuleSoft or other integration platforms Modern POS / Unified Commerce solutions Exposure to MACH / composable architecture Agile / Scrum delivery experience Key Skills & Competencies Strong programme planning and execution discipline Excellent stakeholder management and communication skills Ability to…