Project Manager (AI Solutions Rollout)

Lead end-to-end delivery of conversational AI and digital transformation projects Coordinate cross-functional teams across business and technical domains Manage project timelines, milestones, risks, and dependencies Coordinate pilot rollouts across multiple business units and locations Facilitate communication between central and local stakeholders Monitor project progress, delivery KPIs, and business impact Organize workshops, planning sessions, and stakeholder meetings Ensure transparent reporting and proactive issue resolution Support Agile delivery processes and maintain execution focus Drive project delivery with strong ownership and accountability 5+ years of commercial experience in Project Management within technology, digital transformation, or AI-related projects Proven experience managing complex cross-functional projects Strong project delivery and coordination skills Experience with planning, task management, risk management, and dependency tracking Experience coordinating pilot rollouts and stakeholder alignment Ability to track project progress, KPIs, and business impact Experience working with business and technical stakeholders in multinational environments Good understanding of Agile project management approaches and tools Familiarity with conversational AI solutions, chatbots, voicebots, AI agents, or similar technologies Strong communication and workshop facilitation skills Ability to work independently and take ownership of delivery Advanced English level Based in Germany with availability for regular on-site presence in Koblenz WILL BE A PLUS Experience with AI implementation projects within Customer Operations or Customer Service Experience with chatbot, voicebot, or AI agent rollouts Experience managing pilots across several business units or locations Experience working in consulting or contractor environments Intermediate German level or higher PERSONAL PROFILE Strong ownership and accountability mindset Excellent organizational and coordination skills Ability to align multiple stakeholders around priorities and timelines Structured and transparent approach to project execution Comfortable working in fast-moving environments Strong problem-solving and dependency management skills Ability to balance hands-on coordination with senior stakeholder communication