Project Manager

What makes your job exciting: End-to-End Project Responsibility: Together with customer stakeholders, you manage SAP CX projects from the kick-off phase to a successful Go-Live—using both traditional and agile methodologies.  Team Leadership: You guide and coordinate cross-functional development teams throughout all project phases.  Ownership of Time, Quality & Budget: Ensuring on-time, high-quality, and cost-effective delivery is second nature to you.  Stakeholder Communication: You present project progress to decision-making boards and professionally prepare executive steering materials.  Sales Collaboration: You support the Sales team with technical and methodological expertise during proposal preparation and project estimation.  Your Talents: Relevant Experience: 3 to 5 years of professional experience in project management, ideally within the Customer Experience (CX) environment.  Education & Certifications: A degree in Computer Science, Business Informatics, Business Administration, or equivalent qualification; relevant certifications (e.g., PMI, PRINCE2, Scrum Master) are an advantage.  Language Skills: Professional working proficiency in English (written and spoken); German language skills are needed  Delivery Management: Ensures full compliance with Service Level Agreements (SLAs) while guaranteeing high quality, efficiency, and profitability across all delivered services for assigned client accounts.  Contract & Operational Oversight: Continuously monitors contractual fulfillment and ensures operational standards are met.  Stakeholder Management & Escalations: Leads critical client communications, fosters strong relationships with key decision-makers, and manages high-priority escalations down to sustainable resolution.  Support Coordination & Issue Prioritization: Oversees support ticket handling and orchestrates smooth collaboration between the customer, support organization, and internal delivery units—prioritizing urgent issues to secure coordinated, swift problem-solving.  Risk Management : Proactively identifies operational and financial risks early, coordinating resolution strategies and keeping transparent communication channels open throughout the process.  Reporting & Service Reviews: Prepares structured, regular service reports and leads recurring Service Review Meetings with client executives.  Soft Skills: Strong team spirit, empathy, cultural adaptability, and a detail-oriented approach to project execution.  Nice-to-Have Qualifications   AI Technology Experience : Hands-on experience or familiarity with integrating AI technologies / AI-driven workflows within project deliverables or operations.  Customer Care Background : Prior experience working in or closely with Customer Care / Service Operations structures .   Knowledge on Agile & Scrum Methodologies   What awaits you: A professional environment at a top employer in the IT industry …