Project Manager

Key responsibilities Own the delivery plan • One delivery plan per product, internal or customised, covering content, design and engineering, that PM, engineering and leadership all read from. • Sequence hand-offs between streams so they are planned, not discovered. • Track client-committed dates (CRs, pilots, renewals) and coordinate release calendars so QA, DevOps and client commitments do not collide. Make status honest and early • Weekly delivery report and RAID log, published on time, with accurate sprint status in Jira for both clusters. • Estimate-vs-actual and on-time percentage tracked per cluster; slippage flagged the week it becomes likely. A surprise in the metrics review is a PM miss. • Prepare and run the weekly P0 review: every item owned and dated, blockers chased between reviews. Be the single point of contact • Product, CS, BD and leadership route delivery queries and escalations to the PM, not the EMs. • Triage each escalation: confirm impact, route to the right team, set a response date, close the loop, and log it so recurring issues surface. • Escalate to the CTO when a commitment cannot be met and a trade-off is needed. Enable teams on what ships • Run onboarding for internal teams when a new platform feature lands; keep release notes usable without an engineer present. • Track adoption and feed gaps back to PM and engineering. Keep the process light and consistent • Same definition of done, sprint rituals and ticket hygiene across both clusters. • Templatise recurring artefacts (report, RAID log, release checklist) so they run themselves; supply cycle-time and on-time data to the quality diagnostic. Skills and experience Required • 3 to 6 years in software delivery, of which at least 2 years coordinating multiple engineering teams (PM, scrum master, delivery lead or technical programme roles). • Working fluency in Jira: boards, sprints, dashboards, JQL, and enough structure to keep two clusters consistent. • Comfortable reading engineering conversations: understands what a merge request, a migration, a flaky test or a rollback means for a date. • Writes clearly and briefly. A weekly report that nobody reads is a failure, so the bar is plain language and one screen. • Holds people to commitments without escalating everything; knows when to chase and when to bring the CTO in. • Comfortable with data: builds and maintains simple tracking sheets, reads trends, and does not report a number without checking it. Preferred • Experience in a SaaS or product company shipping to enterprise clients with contractual dates. • Exposure to DORA-style metrics (lead time, deployment frequency, change failure rate) and how to collect them. • Familiarity with GitLab CI or similar pipelines, enough to read a release status. • Prior experience running a RAID log or risk register in a live programme. • Any client-facing or account-coordination experience: the role increasingly fronts CR and pilot…