Service Engineer

How you can make an impact You will ensure that laboratory equipment operates reliably, safely and efficiently at customer sites. Through professional installation, responsive service, preventive maintenance and strong customer engagement, you will support high-quality scientific work and contribute to long-term customer partnerships and business growth. You will install standard laboratory equipment at customer sites in accordance with defined technical procedures and quality requirements. Install specialty laboratory instruments, ensuring correct setup, configuration and operational readiness. Perform commissioning activities and provide a clear handover to customers after installation. Attend breakdown service calls for specialty instruments, diagnose faults and implement appropriate corrective actions. Perform preventive maintenance and periodic servicing of specialty laboratory instruments, ensuring reliable operation and minimized downtime. Diagnose equipment issues systematically, identify root causes and recommend sustainable technical solutions. Carry out pipette repair activities, including inspection, troubleshooting, disassembly, assembly and functional verification as required. Perform pipette calibration and maintain accurate calibration records and reports. Generate service revenue through billable service activities, annual maintenance contracts and other service offerings. Support timely payment collection for service activities in coordination with the Sales team, finance team and other internal stakeholders. Manage revenue performance for the assigned territory and maintain visibility of open opportunities, pending invoices and service commitments. Manage customer complaints promptly, coordinate resolution activities and ensure timely follow-up until closure. Maintain clear, professional and timely communication with customers regarding service requests, action plans, visit schedules, reports, proposals and pending activities. Prepare and send service and annual maintenance contract proposals in coordination with the relevant internal teams. Conduct customer presentations, product or service discussions and technical interactions as required. Work closely with the Branch Sales Manager to identify service opportunities, support customer retention and contribute to business growth. Share relevant market feedback with management, including customer requirements, competitor activity, product observations and emerging service opportunities. Maintain accurate records of installations, breakdown calls, maintenance visits, pipette repairs, calibration activities, complaints, proposals and customer interactions in the CRM system. Prepare and submit service reports, installation reports, maintenance records and other required documentation accurately and on time. Follow company quality, safety, compliance, documentation and reporting standards in all service activities. What sets you apart B.E.…