Property Administration Assistant

OVERVIEW We are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST). The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities. KEY RESPONSIBILITIES Initiate and follow up on tenant referencing checks in line with client procedures Upload, organise, and maintain documents accurately within the client's property management system Send tenancy-related documents to tenants for electronic signature and track completion Answer inbound maintenance calls, log queries, and route them to the appropriate parties Liaise professionally with tenants via phone and email on routine administrative matters Provide general administrative support to the property management team as required Ensure all records and documentation are kept up to date and filed correctly REQUIREMENTS Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous Excellent written and spoken English, with a clear and professional telephone manner Solid computer literacy, including experience with cloud-based document management or CRM systems Reliable fibre internet connection and a suitable, quiet home working environment Ability to work consistently during UK business hours (GMT/BST) Prior experience in an administrative, customer service, or property-related role PREFERRED EXPERIENCE Experience working with a UK, US, or other international client in a remote capacity Familiarity with property management software or electronic signature platforms such as DocuSign or similar Background in property administration, lettings support, or tenant-facing customer service Experience handling inbound calls and managing queries in a professional setting KEY COMPETENCIES Strong communication skills High attention to detail Strong organisational skills Ability to work independently Professionalism and reliability