Property Manager

Job Title: Property Manager Location: Swindon Brand : Romans Salary : £27,500 plus a further £4,000 in commission Hours : Monday-Friday 8.30am-5pm About Romans: Romans, founded in Bracknell In 1987, are one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us so now we have a combined UK network of over 215 estate and letting agencies, known as LRG. LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities: Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Manager to join our dedicated and dynamic team based in Swindon . As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor Updating all parties on a regular basis by both phone, email or text and logging notes. To make regular ‘well being’ calls to the landlord Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed Working with the Property Visit Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames Dealing with non managed deposits who are part of the No Deposit Scheme To ensure check out process is followed and communication is sent out within company process via the Depositary site To work with the team leaders, head of centres and…