PS Project Management Lead

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. Your day at NTT DATA The Senior Manager, Technical Services is a senior management role, responsible for managing the implementation of a service strategy and organizational capability that provides a vision and forward direction for service management. This role takes responsibility for managing and growing a sustainable and profitable technical services practice aligned to the strategy of the overall business and, they contribute to providing guidance on leveraging service management capabilities to effectively deliver value to customers. This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment. Key responsibilities: Successfully manages the unit, profit and loss and lead a team of people. Contributes to strategy development and managing implementation to achieve revenue and expense targets. Collaborates with internal stakeholders to set the standard for client satisfaction and develop client service policies, procedures and standards that will drive optimization and client satisfaction. Uses understanding of business objectives, market trends and client requirements to contribute to the development of a technical service practice and that is aligned to the business strategy and goals and builds a seamless service operation. Works with internal stakeholders to set annual growth targets and manage the internal organizational impacts on the team in terms of resourcing, financing and up skilling. Ensures that the required process, policies and tools relating to financial, people, marketing and delivery management are in place. Leverages their relationship skills and knowledge of the client environment to assist and influence the client. Takes full ownership for managing efficiency levels, streamlining and continuously improving procedures to deliver customer excellence. Manages resource capacity to achieve service level agreements. Establishes internal controls to ensure management validation checks that ensure that services goals are being achieved and that business value is being realized throughout the services lifecycle. Provides business advice and technical consultation to clients when required. Prepares and presents reports to senior leadership. Executes business plans, monitoring…