Psychiatric Support Staff - Kalamazoo Clinic (Full-Time)

Cost Center 311 Kalamazoo Clinic Scheduled Weekly Hours 40 Work Shift First Shift (United States of America) Shift & Status What Will You Do? As a Psychiatric Support Staff at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion.  The Psychiatric Support Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff will provide clinical support to medical staff, including but not limited to: prescription refills, taking vital signs, recording medical history, etc. Performs duties including composing sensitive correspondences, proof reading and editing materials for accuracy and gathers patient data. May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services. The Psych Support Staff will maintain department specific files that may be sensitive in nature.  Our Psychiatric Support Staff are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace. Principal Duties and Responsibilities: Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities). Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments). Check vital signs as assigned for people receiving psychiatric services. Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process. As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team. Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience. Performs related office duties such as patient registration, insurance verification and courtesy phone calls. May be responsible for data entry and maintaining medical records in Pine Reset Electronic Medical Record system, including assisting physicians in completing medical records. In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc. Prepare medication refill requests. Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc. What Does This Role Require? A minimum of three years of progressively responsible support services…