PT Client Experience Representative - Retail

Apply Job Type Part-time Description About PCs for People PCs for People is a national nonprofit committed to digital inclusion and environmental sustainability. We provide affordable technology and internet access to individuals and families across the country, helping bridge the digital divide and empower communities. About the Role We are seeking a part-time dedicated and enthusiastic Client Experience Representative to join our dynamic Mission Market team. As the primary point of contact for clients, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality support to enhance the overall client experience. Key Responsibilities Client Experience Greet and welcome clients with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the market Handle phone calls and emails with impeccable client service Actively listen to clients' inquiries, concerns, and feedback, providing accurate and helpful information about products, incentives, and policies Maintain an organized and visually appealing market environment by arranging items, restocking shelves, and ensuring product displays are attractive and well-maintained Address and resolve client complaints or issues professionally, escalating to management when necessary to ensure client satisfaction Participate in training sessions and workshops to enhance client service skills and stay informed about new products and services Order Processing Process and approve online orders Process client transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting client eligibility Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the client Sales Support Assist clients in establishing accounts and locating products within the market, suggesting suitable alternatives, and explaining product features and benefits Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to clients Mission Market Support Collaborate with team members to achieve market goals and maintain a positive work environment Assist in inventory management by conducting regular stock checks and reporting discrepancies to management Support team activities such as preparing and registering clients for events, coordinating pickups and deliveries, and supporting partnerships Other duties as requested Requirements Requirements Previous experience in retail or client service is preferred but not mandatory Excellent communication and interpersonal skills with a client-focused approach Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy Proficiency in using a…