QA Customer Liaison & Technical Agreements Officer

For almost six decades, Pharmathen has remained committed to its vision of improving patients’ lives through innovation and expanding access to complex pharmaceutical therapies. Today, Pharmathen's capabilities extend across a broad range of specialized dosage forms, including sustained-release products, long-acting injectables, and oral solid dosage forms, while its portfolio includes more than 100 commercial products available internationally through a strong network of partners. These activities are supported by a robust Research & Development and Manufacturing ecosystem, with three facilities in Greece. The driving force behind Pharmathen is its people. With more than 1,600 employees representing 27 nationalities, the company fosters a multicultural workplace where women account for 53% of the workforce and 40% of the Senior Leadership Team. Grounded in its shared values of integrity, quality, innovation, leadership and performance, and guided by strong business ethics and a commitment to its vision, Pharmathen remains dedicated to its founding mission: improving patients' lives. Pharmathenoffers a great opportunity for career development and is seeking to recruit a QA Customer Liaison & Technical Agreements Officer to join our QA Commercial Compliance team at our Marousi premises . The QA Customer Liaison & Technical Agreements Officer is responsible for implementing an operating model and respective processes for managing relationships with Top customers of Pharmathen, as well as monitoring of QA related customer requests and/or queries and pending activities. The technical agreements’ responsibilities pertain to developing and maintaining Technical and Quality Agreements with customers. More particularly: What you’ll do: Act as an interface between Pharmathen and customer to ensure requests, queries and quality related topics are managed in an effective and timely manner including effective communication and close monitoring of issues and/or pending QA related activities Participating in QA2QA meetings for Top customers Maintain processes and/or tools to ensure that customer requirements are met and to support management and monitoring of QA related customer requests, queries, issues and/or pending activities Collaborate with Business Development, Customer Supply and other local/corporate QA teams to effectively and timely manage and/or resolve customer related issues and communication Create and maintain Quality / Technical Agreements between Pharmathen and customers and their affiliates Have responsibility to ensure compliance and adherence to Quality / Technical Agreement. Supporting various departments within company on the interpretation of QTAs Take part in the authorship of the department’s SOPs, TDRs, protocols and any other kind of controlled quality document Handle the overall Customers Quality Technical Agreement internal database Support and/or advice on quality issues in the drafting of…