QA & IT Support Specialist

Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position: QA & IT Support Specialist About the Role The QA & IT Support Specialist is a mid-level, hands-on role split between quality assurance on the ANT1+ streaming platform (60%) and first/second-line IT support across ANT1+'s Business Units (40%). As a QA & IT Support Specialist you will help ensure ANT1+ delivers a smooth, reliable experience to viewers, while also keeping colleagues across the organization productive and unblocked on their everyday IT needs. Job Description Quality Assurance — ANT1+ Platform (60%) Design, execute and maintain manual and automated test cases for the ANT1+ web, mobile and connected-TV apps Perform functional, regression, exploratory and cross-device/browser testing ahead of each release Validate video playback, streaming quality, DRM, subscriptions/payments and content metadata across platforms Log, triage and track defects through resolution using the team's bug-tracking tool (e.g., Jira) Collaborate closely with developers, product managers and the DevOps team during sprint cycles and release planning Contribute to and help maintain test plans, QA documentation and release checklists Support the introduction and upkeep of automated testing frameworks where applicable IT Support — Business Units (40%) Provide first- and second-line technical support to employees across ANT1's Business Units (hardware, software, network and account issues) Set up, configure and maintain workstations, peripherals and meeting-room/broadcast-adjacent IT equipment Manage user accounts, access permissions and basic administration of core business systems (e.g., Active Directory, Microsoft 365) Log and resolve support tickets within agreed SLAs, escalating complex issues to the appropriate specialist teams Maintain IT asset inventory and assist with onboarding/offboarding of employee equipment and accounts Produce simple how-to guides and provide basic training to employees on common tools and systems Requirements Bachelor's degree in Computer Science, Information Technology or a related field is a plus, not required 2–4 years of experience in a QA/software testing role, ideally with a media, streaming, OTT or web/mobile product Prior hands-on experience with IT helpdesk/support (hardware, Windows/macOS, basic networking, MS 365/Google Workspace) Solid understanding of QA methodologies, test case design and bug lifecycle management Familiarity with bug-tracking and test-management tools (e.g., Jira, TestRail or similar) Basic understanding of client-server architecture, APIs and how streaming/video delivery works …