QA Technical Service Analyst - 12m FTC

Closing date: 16 October 2026 Salary scale: £43,000 per annum About RDG Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers. The Role RDG’s Quality Assurance Practise is looking for a Technical QA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components. For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components. They must understand the importance of traceability and help to always keep it up to date. They may be called upon to conduct technical and acceptance testing on multiple projects. The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management. They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar. The Technical QA Service Analyst will also demonstrate knowledge of CI/CD and DevOps models and code management through tools like GitHub etc. The ideal person will be: Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile. They will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service. Requirements It is essential you can demonstrate experience or competence of: Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services. • Document core functions, requirements and acceptance criteria related to the system(s) assigned to you. • Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability. • Review, baseline and re-baseline requirement traceability matrix related to system coverage. · Keep your technical skills up to date so you can accurately draft…