Quality Assurance Coord
kencogroup · Portage, MI · United States · On-site
Posted Oct 7, 2026
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At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
About the Position
The role of the Quality Assurance Coordinator is to assist in managing the site quality management system and ensure that processes and procedures are developed in line with applicable standards and customer requirements. The Quality Assurance Coordinator will serve as a site leader in developing documents and tools to guide and improve the quality management system and serve as an educator to the existing operational personnel on quality management system requirements. The role will also support and assess the implementation of the Kenco Operating System as it relates to quality assurance.
Functions
Maintain, update, and add as necessary site policies, procedures, standard work instructions, and tools to improve the efficacy of the quality management system.
Administer internal audit program to ensure compliance to the quality management system through training auditors, auditing processes and procedures, and measuring results.
Identify training needs and organize training interventions to meet quality standards.
Investigate customer complaints and non-conformance issues and perform root cause and corrective action investigations to improve the quality management system.
Collect and compile statistical quality data and analyze to identify areas for improvement to the quality management system.
Qualifications
A Bachelor’s degree in engineering, business, or related field required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested
2-4 years’ experience in a quality assurance role
Knowledge and experience with ISO 9001:2015
Lead Auditor Certification preferred
Competencies
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Decision Quality - Making good and timely decisions that keep the organization moving forward.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Travel Requirements
This position is expected to…