Quality Assurance & UAT Engineer – Dialer

We are looking for a Quality Assurance & UAT Engineer with strong experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business workflows, integrations, APIs, authentication processes, and dialer functionality while ensuring production readiness and a high-quality customer experience. Responsibilities Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios. Review business requirements, user stories, acceptance criteria, and functional designs to create comprehensive test scenarios, test cases, and test scripts. Perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications. Test dialer and outbound contact center functionality, including campaigns, dialing modes, call routing, agent availability, dispositions, retry/re-dial logic, pacing, contact lists, campaign rules, and call outcomes. Validate MFA, SSO, identity verification, authentication, session management, and access-management workflows across positive and negative scenarios. Test APIs and integrations, validate request/response behavior and data flows, and use SQL or reporting tools where required for test-data validation. Identify, document, prioritize, track, retest, and validate defects through resolution using Jira, Azure DevOps, ALM, or similar tools; support root-cause analysis and defect triage. Coordinate regression and release testing, assess change impacts, validate acceptance criteria, and support production readiness, deployment validation, and post-release testing. Collaborate with Product Managers, Business Analysts, Technology, Development, Operations, and business stakeholders to clarify requirements, resolve issues, communicate testing status, and participate in Agile ceremonies. 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role. Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios. Strong experience with dialer/outbound contact center testing, including campaigns, routing, dialing strategies, agent workflows, call dispositions, retry logic, and call outcomes. Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms. Strong understanding of SDLC, Agile methodologies, regression testing, release testing, and production validation. Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools. Knowledge of MFA, SSO, identity verification, authentication, and access management. Experience with defect/test management tools such as Jira, Azure DevOps, ALM, or similar platforms. Strong analytical, troubleshooting, documentation, communication, and stakeholder-management skills. Ability to…