Quality Engineering Manager

Manager, Failure Analysis - Level 4 (People Leader) Location: Smyrna, TN (Onsite 5 days/week) Asurion is the global leader in technology support and protection. Innovation and dedication to delighting customers have made it the preferred provider of technology protection to the world's largest wireless carriers, trusted retailers, and popular device manufacturers. Asurion's 17,000 global employees support its 280 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry. Summary of Job: The Manager, Failure Analysis is a senior quality people leader within the Global Quality Engineering organization, responsible for setting direction and leading a team of Failure Analysis Technicians. The role oversees the intake, prioritization, execution, and communication of technical evaluations and failure investigations supporting Engineering, Operations, Procurement, and Quality stakeholders. This position is accountable for scientifically sound testing, data-driven analysis, complete documentation, root-cause determination, and actions that improve Quality and Delivery. Reporting to a Senior Manager, the Manager, Failure Analysis defines failure analysis standards and team operating practices, translates business and quality priorities into team objectives, and ensures work is completed safely, accurately, and on time. This role combines quality leadership and technical oversight with direct people leadership, including hiring, onboarding, coaching, performance management, individual development planning, resource planning, and team capability building. This role operates at the intersection of quality, technology, execution, and organizational capability - balancing quality ownership, technical depth, technician development, project delivery, and cross-functional leadership to provide actionable failure insights and sustainable operational improvements across Asurion. This is a full-time, on-site, exempt position. Duties & Responsibilities: • Define Failure Analysis quality standards, test methodologies, evaluation standards, documentation requirements, and reporting expectations for the team. • Lead complex, high-impact failure investigations and technical evaluations that require coordination across Quality Engineering, Product Engineering, Operations, Procurement, and other business partners. • Directly manage a team of Failure Analysis Technicians, including hiring, onboarding, coaching, performance management, individual development plans, and career development. • Manage incoming requests from Engineering, Operations, Procurement, and Quality; assess business risk and urgency, establish priorities, assign resources, and monitor progress through completion. • Set team priorities and allocate staffing, equipment, tools, supplies, and laboratory capacity to meet business needs and committed timelines. • Oversee in-depth technical testing and product…