Quality Manager

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. We know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Workplace: Velké Meziříčí We are looking for an experienced and quality-driven Quality Manager who will be responsible for maintaining and continuously improving the Quality Management System within GXO's logistics environment. In this role, you will lead all quality-related activities, ensure compliance with customer requirements and internal standards, drive continuous improvement initiatives, and promote a quality-focused culture across the warehouse operation. You will work closely with Operations, Stock Management, Health & Safety, and the customer to ensure the highest standards of service quality, operational compliance, and customer satisfaction. Quality Management System & Compliance Maintain and continuously improve the Quality Management System in accordance with customer, company, and regulatory requirements. Ensure compliance with SOPs, Work Instructions, quality standards, and contractual obligations. Manage document control processes, including creation, review, approval, and periodic revision of quality documentation. Monitor compliance with batch traceability, product handling, FEFO/FIFO requirements, and customer-specific quality standards. Support implementation of new processes, products, and operational changes from a quality perspective. Audits, CAPA & Risk Management Plan, coordinate, and support internal, customer, and external audits. Manage corrective and preventive actions (CAPA), ensuring effective root cause analysis and timely implementation of improvement measures. Track audit findings, quality incidents, customer complaints, and non-conformities to closure. Conduct risk assessments and support preventive actions to minimize operational and quality risks. Ensure audit readiness across all warehouse departments. Quality Monitoring & Continuous Improvement Monitor quality KPIs, analyze trends, and identify improvement opportunities. Perform regular quality inspections, process validations, and compliance reviews. Lead continuous improvement initiatives focused on quality, efficiency, customer satisfaction, and operational excellence. Analyze quality data and operational performance to support decision-making and process optimization. Drive a culture of quality ownership, compliance, accountability, and continuous improvement throughout the operation. Training & Customer Cooperation Coordinate quality-related training programs and ensure compliance with training requirements. Support onboarding and development of employees in quality standards, procedures, and customer expectations. Communicate…