Quality Officer

SUMMARY The Quality Officer supports the implementation, maintenance, and continual improvement of the quality management system across Saybolt India inspection, testing, and laboratory operations. The role monitors compliance with applicable ISO standards, approved test methods, client requirements, internal procedures, and relevant Indian regulatory and accreditation requirements. The Quality Officer coordinates internal audits, document control, non-conformity and corrective action follow-up, quality records, training records, equipment calibration status, proficiency testing, and quality performance reporting. The position works closely with operational and laboratory teams to promote consistent service quality, impartiality, data integrity, and timely resolution of quality issues. REPORTING RELATIONSHIPS ·   Reports administratively to the Country Manager, Saybolt India, or another manager designated by the Company. ·   Receives functional guidance from the applicable Regional or Global Quality Assurance function. ·   Works closely with laboratory managers, branch managers, inspectors, chemists, operations teams, HSE personnel, and other internal stakeholders. DUTIES AND RESPONSIBILITIES ·   Support the implementation and maintenance of the Saybolt quality management system across India operations. ·   Monitor compliance with ISO 9001, ISO/IEC 17025 where applicable, ASTM, IP, API, BIS, GLP principles, approved methods, internal procedures, and client-specific requirements. ·   Maintain controlled quality documentation, including quality manuals, policies, standard operating procedures, work instructions, test methods, forms, registers, and records. ·   Ensure that only current and approved versions of documents are available at points of use and that obsolete documents are appropriately withdrawn or identified. ·   Plan, coordinate, and conduct internal quality audits; document findings and follow up agreed corrective actions through timely closure. ·   Record and monitor non-conformities, observations, deviations, and opportunities for improvement, and support teams in completing root-cause analysis, corrective action, and preventive action. ·   Maintain CAPA and audit registers, monitor due dates, verify supporting evidence, and escalate overdue or ineffective actions. ·   Support the investigation of client complaints and quality incidents, including evidence collection, root-cause analysis, action planning, response preparation, and effectiveness review. ·   Compile and analyse quality data and key performance indicators to identify trends, recurring issues, risks, and improvement opportunities. ·   Prepare periodic quality reports and provide accurate information for management review meetings. ·   Maintain the equipment calibration, verification, maintenance, and validation status registers and follow up upcoming or overdue activities with responsible teams. ·   Support proficiency testing,…